Web Site Terms and Conditions of Use

1. Definitions

For clarity, the following terms are defined:

• “Company,” “We,” “Us,” “Our” refers to Express Repair LLC
• “Client,” “You,” “Your” refers to the person or entity requesting service
• “Service Commencement” means the date we order parts or begin on-site work
• “Appliance” means any household appliance requiring repair or installation

2. Scope of Services

Express Repair LLC provides professional appliance repair services including:

• Diagnostic assessments
• Repair and replacement of parts
• Installation services
• Maintenance recommendations

All services are performed by qualified technicians in accordance with industry standards and manufacturer specifications.

3. Parts and Materials

We use high-quality parts to ensure reliable repairs:

• Original Equipment Manufacturer (OEM) parts when available
• Certified aftermarket parts of equivalent or superior quality when OEM parts are unavailable

All parts are subject to availability. We will inform you of the specific parts being used for your repair.

Non-Returnable Parts: Certain parts cannot be returned to suppliers once ordered (including but not limited to electrical components, custom-ordered items, and special-order parts). You will be notified if your repair requires non-returnable parts before we proceed with ordering.

4. Service Timeline

Standard Repairs: For in-stock parts, repairs will typically be completed within 7-14 business days from the date of:

• Acceptance of this agreement, AND
• Receipt of the required deposit (if applicable)

Backordered or Special-Order Parts: If required parts are out of stock or on backorder, we will contact you promptly with an updated timeline. Work will only proceed with your explicit consent to the revised timeframe.

5. Pricing and Payment

Diagnostic Fee: starts from $99 + applicable NYC sales tax per appliance (non-refundable)

Repair Costs: All repair pricing will be provided and approved by you before work begins.

Payment Terms:

• Payment is due upon completion of service or as stated on your invoice
• Accepted payment methods: Cash, Check, Credit/Debit Card, Zelle
• Credit Card Payments: A 2.4% convenience fee will be added to the total
• Zelle payments must be sent to: [email protected]

Late Payment: Invoices unpaid after 30 days will incur a late fee starting at $99 and may be referred to collections at 1 (929) 207-8116.

6. Appointment Scheduling and Cancellations

Scheduling: Appointments are scheduled based on technician availability and service area.

Cancellation Policy: To cancel or reschedule an appointment, you must contact us at 1 (929) 207-8116 and speak with a live representative at least 3 hours before your scheduled appointment time starts.

Late Cancellation Fee: Cancellations made less than 3 hours before the scheduled appointment starts, or missed appointments without notice, will result in a $99 cancellation fee plus applicable tax.

7. Refund and Cancellation Policy

Non-Refundable Items:

• Diagnostic service call fees
• Labor costs for completed work
• Parts that have been installed
• Non-returnable parts that have been ordered on your behalf

Parts Cancellation: Once parts are ordered, cancellations may only be approved by management and will be subject to a 30% restocking fee. Non-returnable parts cannot be cancelled or refunded once ordered with your approval.

Important: We do not provide compensation for consequential damages including but not limited to water damage, food spoilage, loss of use, or any indirect damages resulting from appliance malfunction.

8. Warranty Coverage

Express Repair LLC provides a warranty on parts and labor as specified on your service invoice.

Warranty Terms:

• Covers only the specific parts replaced or repaired by Express Repair LLC
• Duration is stated clearly on your service invoice
• Non-transferable to subsequent owners or third parties
• Does not cover damage from misuse, neglect, unauthorized repairs, or normal wear and tear

To make a warranty claim, contact us at 1 (929) 207-8116 with your invoice number.

9. Additional Service Fees

Second Technician: Some repairs require two technicians for safety or equipment requirements. When necessary, a second technician fee of $99 + tax will apply. You will be notified in advance if this is required.

After-Hours/Emergency Service: Additional fees may apply for service requested outside normal business hours.

10. Property Access and Protection

Access Requirements: You agree to provide safe and reasonable access to the appliance requiring service, including adequate workspace and lighting.

Moving Appliances: Some repairs require moving or repositioning appliances. While we take reasonable care to protect your property:

• Pre-existing damage to floors, walls, or surrounding areas should be noted before work begins
• We will use protective materials when moving appliances
• You acknowledge that some risk of incidental contact with surfaces may occur during necessary appliance movement

Please inform our technician of any concerns about flooring or property conditions before work begins.

11. Limitation of Liability

Express Repair LLC’s liability is limited to the cost of the repair service provided. We are not liable for:

• Consequential or indirect damages
• Pre-existing defects or damage not caused by our service
• Issues arising from improper use or maintenance after our service
• Delays due to parts availability or circumstances beyond our control

12. Customer Responsibilities

To ensure successful service completion, you agree to:

• Provide accurate information about the appliance and its issues
• Ensure someone 18 years or older is present during service
• Clear the work area of personal items and provide access to utilities
• Notify us of any safety hazards or property concerns before service begins
• Review and approve all quoted prices before authorizing work

13. Dispute Resolution

If you have concerns about our service, please contact us immediately at 1 (929) 207-8116. We are committed to resolving issues promptly and professionally.

For disputes that cannot be resolved directly, both parties agree to pursue mediation before litigation, in accordance with New York State law.

14. Agreement Modifications

Express Repair LLC reserves the right to update these terms and conditions. Current terms are always available upon request and will be provided with each service agreement.